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The Laughing Papillon Help

Help topics

• What is The Laughing Papillon?
• How can I contact The Laughing Papillon?
• What is your privacy policy?
• Do you use cookies?

• How do you grade your records?

• Why won't it let me log in?
• I forgot my password. How can I reset it?

• It says my shipping information is incomplete. How can I change it?
• When I try to check out, it says you don't ship to my country. Can we arrange something?
• What is the billing street address number when I check out?
• Why do I have to enter my credit card number everytime I order?

Answers

About Us

• What is The Laughing Papillon?

  The Laughing Papillon is an online source for vintage vinyl and vinyl collectors' information. More about us can be found at our "about us" page.

• How can I contact The Laughing Papillon?

  There are serveral ways you can contact us. The easiest way is to use our web contact form. Alternatively, you may use the contact information below:

  The Laughing Papillon
  11646 Bent Creek Trail
  Frisco, TX 75034
  214-458-0402
  info@thelaughingpapillon.com
  

• What is your privacy policy?

  Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you make about the way your information is collected and used.

  The Information We Collect:
  This notice applies to all information collected or submitted on The Laughing Papillon web site. The types of personal information collected at these pages includes:

  Name
  Address
  Email address
  Phone number
  Product Information
  Credit/Debit Card Information
  

  The Way We Use Information:
  We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

  Our Commitment To Data Security:
  To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  Should you have other questions or concerns about these privacy policies, please send us an email at info@thelaughingpapillon.com.

• Do you use cookies?

  We use cookies on this site to store information. You must allow cookies to be stored on your computer to take advantage of the shopping cart and make purchases on line. The default setting on all browsers is to allow cookies. If you are having trouble making a purchase or staying logged in you can get instructions on how to enable cookies here.

  The only data that is stored in the cookie are a login identifier and products you have in your shopping cart. No personal data is collected and stored in any cookie. At The Laughing Papillon privacy is of utmost concern. We will never share, sell, or otherwise divulge any personal information to anyone for any reason.

Collecting

• How do you grade your records?

  All records are graded visually under strong light. In addition, vinyl records of higher value are play-graded to double-check the grade given visually. We grade the vinyl and the cover separately.

  Rating	Vinyl	Cover
  Near Mint (NM)	Vinyl has no obvious signs of wear.	LP jacket has no cut-out holes, cut corners, or seam splits. Some may still be sealed in shrink-wrap, preventing inspection of the vinyl.
  Very Good Plus (VG+)	Vinyl shows some signs of play, but previous owner has taken good care of it. Surface of vinyl may have slight scuffing or very light scratches that do not affect the listening experience.	LP jacket may have some signs of wear, possibly with cut-out hole, notch or corner cut.
  Very Good (VG)	Surface noise may be evident upon playing, but will not overpower the music otherwise. Label may be marred by writing or sticker residue.	LP jacket may have seam split, ring wear, small area of damage, writing, or tape repair.
  Good (G)	Vinyl record will play through without skipping, but with significant surface noise.	LP jacket has significant seam splitting and/or ring wear.
  Not Applicable (NA)	The vinyl is missing.	The cover is missing.

Site Help

• Why won't the site let me log in?

  There are several reasons why the site may not let you log in. If it is telling you that your password is incorrect, you may not have registered, or you may have forgotten your password. Be sure you have registered on our registration page, or reset your password at our password reset page.

  Another reason you may have trouble logging in is if cookies have been disabled our are being rejected by your system. Click here to find instructions on enabling cookies on your browser. Also ensure that you do not have 'cookie-trimming' software installed that is rejecting the cookies. Examples of such programs include WebFree, Guard Dog, Cookie Cutter, Cookie Monster, Junkbuster, Watchdog, and others.

  If you continue to have problems, please contact us so that we can help you as soon as possible.

• I forgot my password. How can I reset it?

  Click here to reset your password.

Ordering

• It says my shipping information is incomplete. How can I change it?

  Our site does several checks to ensure that we have good shipping information. Our system will tell you if it thinks your shipping information is wrong. To change it, log in and click here to update your information. You may find the user information page any time by clicking on the your account link from the menu on any page.

• When I try to check out, it says you don't ship to my country. Can we arrange something?

  There are some locations to which our automated system will not ship, in order to control shipping prices. We can arrange to ship almost anywhere. In order to arrange shipping to your location, just contact us.

• What is the billing street address number when I check out?

  The Billing street number field requires that you enter the street number of the address where the bills are sent for your credit card. An example address is shown below, with the information need in bold and green:

  1234 Main Street, Apt. 5
  Anytown, Anystate 55555

  This information is used by us to confirm your information with the bank.

• Why do I have to enter my credit card number everytime I order?

  For security reasons, we do not store credit card numbers here on the site. When we perform a transaction for a customer, the credit card number is sent encrypted over the internet to Linkpoint, which then verifies the credit card with the bank. This ensures that if our website security is ever compromised, your credit card information will always be safe.